Privacy Policy

Last updated: 2026-01-15

This Privacy Policy describes how Mostbet Bangladesh platform (Venson Ltd, "we", "us", "our") collects, uses, stores, and protects personal information of users from Bangladesh. By using our website and services, you consent to the data practices described below.

1. Information We Collect

Personal Information

• Full name, date of birth, gender
• Email address, phone number, postal address
• National ID Card (NID) — for KYC identity verification
• TIN Certificate — for tax ID verification
• Bank account details, bKash/Nagad/Rocket account numbers (for deposits and withdrawals)
• Selfie and document photos (KYC liveness verification)

Technical and Usage Information

• IP address, device type, operating system, browser version
• Pages visited, time on site, click patterns, referrer URL
• Session cookies and tracking pixels (see Section 6)
• Game session data (bets placed, wins, game choices)
• Session recordings for support troubleshooting (sensitive fields masked)

2. How We Use Your Information

• Account creation, authentication, and session management
• Identity verification (KYC) and anti-money-laundering (AML) compliance under Curacao license requirements
• Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other methods
• Fraud prevention, security monitoring, chargeback protection
• Customer support communication via live chat, email, Telegram
• Marketing communications (bonus alerts, newsletters) — opt-in only; unsubscribe anytime
• Legal compliance — responding to lawful court orders, tax authorities, and Curacao regulators
• Platform improvement — anonymized analytics of aggregate user behavior

3. Sharing Your Information

We share your data only with necessary third parties:

• Payment processors — bKash, Nagad, Rocket gateways, banks, crypto processors to execute transactions
• KYC verification services — to validate NID and TIN documents
• Game providers — Spribe, Evolution, Pragmatic Play etc. receive session data to deliver games
• Regulators and law enforcement — when legally required under Curacao or applicable Bangladeshi law
• Analytics partners — aggregated and anonymized data only (no individual identification)

We never sell your personal data to advertisers or data brokers.

4. Data Security

Mostbet Bangladesh implements industry-standard security:

• 256-bit SSL/TLS encryption on all data transmission (HTTPS throughout)
• AES-256 encrypted storage of sensitive KYC documents and payment details
• Role-based access controls — only authorized staff access your personal data
• Regular penetration testing and independent security audits
• PCI DSS standards for all payment card data handling
• Two-factor authentication available for all player accounts

5. Your Rights

You have the right to:

• Access — request a copy of all personal data we hold about you
• Correction — update inaccurate or outdated information
• Deletion — request account closure and data erasure (subject to legal retention periods)
• Data Portability — receive your data in a structured, machine-readable format
• Opt-out — withdraw marketing consent at any time (Account → Notifications)
• Object — to specific processing activities where you have grounds to do so

To exercise these rights, email our Data Protection Officer at [email protected]. We respond within 30 calendar days.

6. Cookies and Tracking

We use cookies for authentication, platform functionality, analytics, and affiliate tracking. Cookie types in use:

• Strictly necessary — session authentication, security tokens, CSRF protection
• Performance — Google Analytics (aggregated, anonymized page statistics)
• Functional — remember language preference, odds format, theme settings
• Targeting/Affiliate — track referral source for affiliate commission attribution

Manage cookie preferences via your browser settings. Blocking strictly necessary cookies will prevent login.

7. Third-Party Links

Our site links to external resources including game providers, responsible gambling organizations, and licensing authorities. We are not responsible for the privacy practices of external websites.

8. Age Verification (18+)

Mostbet Bangladesh is strictly for players 18 years or older. We collect date of birth during registration and verify it through KYC document checks (NID verification). If we identify a player under 18, we will immediately close the account, void all bets, and refund any deposits minus winnings.

9. Data Retention

We retain personal data for as long as your account is active plus 5 years post-closure for anti-money-laundering regulatory compliance. Financial transaction records are retained for 7 years per standard accounting requirements.

10. International Data Transfers

Our primary servers are located in the European Union. Some third-party service providers may process data outside the EU. All international transfers are covered by Standard Contractual Clauses or adequacy decisions as required under applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or service changes. Material changes are communicated via email to registered users and the "Last updated" date above is revised.

12. Contact Us

• Data Protection Officer: [email protected]
• General support: [email protected]
• Live chat: 24/7 on every page
• Operator: Venson Ltd, registered address on file with Curacao eGaming Authority